Terms & Conditions

1. Introduction

These Terms and Conditions govern the use of the Travel Link website and all accommodation listing pages hosted within the Travel Link platform.

By accessing or using this website, you agree to comply with and be bound by these Terms and Conditions.

Travel Link provides a marketing and visibility platform that connects travellers with independently owned accommodation establishments.

Travel Link does not own, operate, or manage the listed establishments.

Each property listed on Travel Link is independently owned and operated.

2. Role of Travel Link

Travel Link operates as a digital marketing and listing platform designed to showcase accommodation properties and help travellers discover suitable places to stay.

Travel Link provides:
• Property listing pages
• Information about accommodation establishments
• Direct booking links or enquiry forms
• Marketing visibility through search and advertising

Travel Link does not act as a travel agent, accommodation provider, or booking intermediary.

All bookings are made directly between the guest and the accommodation establishment.

3. Accommodation Information

Property descriptions, facilities, photographs, availability information, pricing, and policies are provided by the individual accommodation owners.

Travel Link makes reasonable efforts to present accurate information but cannot guarantee that all information is always complete, accurate, or up to date.

Guests are encouraged to confirm all booking details directly with the accommodation provider before confirming a reservation.

4. Booking Agreements

When a traveller makes a booking through links or forms on a Travel Link property page, the booking agreement is made directly between the guest and the accommodation provider.

Travel Link is not responsible for:
• Booking confirmations
• Pricing errors
• Availability discrepancies
• Changes to bookings
• Cancellations or refunds

All booking terms, payment conditions, cancellation policies, and house rules are set by the individual accommodation establishment.

5. Payments

Payments made for accommodation are processed directly between the guest and the accommodation provider or through the provider’s chosen booking system or payment gateway.

Travel Link does not process, receive, or hold guest payments.

Any payment disputes must be resolved directly between the guest and the accommodation provider.

6. Cancellations and Refunds

Cancellation policies are determined by each accommodation provider.

Guests must review and agree to the specific cancellation terms provided by the establishment before confirming a booking.

Travel Link is not responsible for refund decisions or cancellation disputes.

7. Reviews and Guest Feedback

Guest reviews or ratings may be displayed to provide helpful information to travellers.

Travel Link does not guarantee the accuracy or authenticity of third-party reviews.

Accommodation providers are responsible for managing and responding to guest feedback where applicable.

8. Limitation of Liability

Travel Link is not liable for any loss, damage, inconvenience, or dispute arising from:

• A guest’s stay at a listed property
• The accuracy of property information
• Service quality provided by the accommodation establishment
• Booking errors or payment disputes
• Changes made by the accommodation provider

Guests accept that Travel Link functions solely as a promotional and discovery platform.

9. Property Owner Responsibilities

Accommodation providers using the Travel Link platform agree that they are responsible for:

• The accuracy of their property information
• Compliance with local tourism, safety, and accommodation regulations
• Managing guest bookings and communications
• Providing services advertised on their listing

Travel Link reserves the right to edit or remove listings that contain misleading or inappropriate information.

10. Intellectual Property

All content on the Travel Link website, including text, design, graphics, branding, and layout, is the intellectual property of Travel Link unless otherwise stated.

Property images and descriptions remain the property of the respective accommodation owners.

Content may not be copied, reproduced, or redistributed without permission.

11. Website Use

Users agree not to use the Travel Link website for unlawful purposes or to interfere with the functionality or security of the platform.

Travel Link reserves the right to restrict or terminate access to the website if misuse is detected.

12. Privacy

Travel Link respects the privacy of website visitors and property owners.

Personal information collected through enquiry forms or contact forms is used only for the purpose of facilitating communication between guests and accommodation providers.

Please refer to our Privacy Policy for further information.

13. Changes to Terms

Travel Link may update or modify these Terms and Conditions at any time without prior notice.

The most recent version will always be available on this page.

Continued use of the website constitutes acceptance of any updates.

14. Governing Law

These Terms and Conditions are governed by the laws of South Africa.

Any disputes arising from the use of this website shall be subject to the jurisdiction of South African courts.